Good customer service (CS) is one thing, but to make it work on a scale of millions of customers is another challenge. It is easy to drain a lot of resources because of suboptimal service processes and this damages customer satisfaction too.
In the Gomibo software package, we offer your customer service agents and the rest of your company all the tools they need to provide great service. Our vision is to provide customers with all the options the customer service also has (within limits of course). This makes the Gomibo software very self-service-focused, which means a significant reduction in customer queries. This is appreciated by the customer, who rate our service with a 9.4 out of 10.
Find out what our Agent CRM can do for you and your customers.
The self-service portal and connected customer service system uses an ingenious account set-up that is capable of working with households. You can shop and use the self-service as a customer and your employees can manage all the orders within an account. Our system is built to accommodate all segments, channels, and journeys within one system. You no longer need different systems for your B2B and B2C processes. This allows all your supporting agents to work within the same system and reduces the costs and burdens of maintaining several systems at once.
Our software is so versatile that we would love to get in touch with you and show you what it can do for you. All without obligation. Ask your questions in the form below and we will get back to you.